Oregon Timber Frame Limited has completed a buy-out of its non-management shareholders, including the 15% stake in the business held by its largest external shareholder group, Archangel Investors (“Archangels”).
The move brings to a close a near 20 year relationship between Oregon – one of the UK’s largest independent timber frame house manufacturers – and Archangels, the Edinburgh-based business angel investment syndicate.
Oregon, which was established in 1998, specialises in the design, manufacture and erection of structural timber frame packages to volume house builders and developers. The business is trading strongly and in its most recent accounts, for 2016, reported record turnover of £21.7m and pre-tax profit of £1.9m.
From its headquarters in Selkirk in the Scottish Borders, and an additional manufacturing plant in Burton upon Trent in Staffordshire, Oregon employs 148 people and continues to benefit from strong demand from the UK house building sector for timber framed structures, due to timber’s value as a sustainable, renewable building material.
Rod Lawson, Chairman of Oregon, said:
“Archangels has been a part of Oregon since the early days of the company and we’re truly grateful for the support that they have provided to us.
“Archangels haven’t just been investors, they’ve been friends and mentors too. But the time is right for us to repay that investment and to continue the Oregon growth story with a fantastic team of people and excellent prospects as one of the UK’s largest independent timber frame manufacturers.”
David Ovens, Chief Operating Officer at Archangels, said:
“Oregon has been part of the Archangels portfolio for almost 20 years and we are thrilled to see the business performing so well and making such a strong contribution to the local economy in the Borders. Archangels is proud of the contribution we have made to Oregon’s successful journey and we look forward to seeing Oregon continue to thrive under Rod Lawson and the rest of the management team.
Many thanks to all who took the time to complete our Customer Survey. We really appreciate the feedback and the winner of the draw is Francis Cassidy from CALA homes. A prize will be on its way to you shortly.
At Oregon we pride ourselves on the service we provide to our customers. The results of the survey have told us we are doing well in many different aspects of our service.
• Just over 90% of you think we have a very high, or high, quality product
• 70% of you think we are either extremely or very flexible in changing delivery dates.
• 80% of you are satisfied with the kit erection process on site.
• 100% of you think we are great at maintaining high health and safety standards.
• Nearly 90% are satisfied with the service you have received from Oregon Timber Frame.
• In fact, our average score is 4.17 out of 5 for your overall customer service experience.
We continue to constantly try to improve the way we do things and the service that we offer. The survey has been helpful in pointing out some areas for us to focus on this year.
Although the survey is now closed, we continually welcome feedback, so please do not hesitate to pick up the phone and talk to a member of the team at any time.
With over 20 year’s timber frame experience, Kevin Thomson, design manager has led the design team for the past 2 years.
Kevin told us, `We have a mixture of home grown talent with various backgrounds which enhances our construction knowledge, and our investment into trainee roles contributes to our ongoing success. We are very proud of the long standing relationships we have with our clients which we have achieved by working closely with their design and technical teams and we look forward to establishing new relationships as our clients base grows’.
Exciting times ahead, as well as accommodating our existing client base expansion plans, we have new clients with new house types and we very much looking forward to the challenges 2018 will bring”
“Oregon Timber Frame have ‘partnered’ with the CALA East business for many years. In particular a very interconnected working relationship has grown with their design and technical staff. This has allowed us to develop and fine tune the timber frame elements of our home, making small but significant improvements to the final built product. We find that this approach of working hand-in-hand is a great benefit in tapping into the wealth of knowledge and resource of the Oregon design team. The quality and speed of service they provide has steadily evolved as they have grown in knowledge of our particular demands and needs, to a point where they are now an integral, very successful part of the procurement process, delivering the necessary design information to be shared with other parties in a timely manner”. Phil McCulloch, CALA Homes
At Oregon we pride ourselves on the service we provide to our customers. We are constantly talking to our customers to understand their needs. However, this year we have also decided to launch an on-line customer satisfaction survey.
We will be asking questions about a variety of topics such as:
- Our Timber Frame product
- Sales and service support
- Our Technical Backup
- Our performance and experience onsite
It is really important to us to get some valuable feedback about how satisfied our customers are, so that we can understand not only what you think we are doing well in, but also whether there are any areas which we need to address in order to improve further.
We are using Survey Monkey which means that you can enter your responses on-line, and completely anonymously. The survey is open from now until Friday 1st December.
If you are a site manager or contracts manager and have utilised Oregon for your timber frame construction needs, please make your opinions known at:
Oregon Timber Frame Ltd has released its trading results for the year to 31st December 2016.
Turnover for the year at £21.7m was up 7% on the record turnover in 2015 and pretax profit was maintained at £1.9m despite the adverse effect of Sterling’s depreciation following the Brexit referendum.
The current year’s profit is being affected by significant material price increases, but sales continue to be strong.
Joint Managing Director, Kenny Dunkley commented:
“The Company has increased its orderbook and has also expanded its client base during the current year. Housing demand remains positive but resources on site are increasingly scarce. This is an industry-wide issue and in order to help address this, we have been the first Company in the UK to recruit and train timber frame erector apprentices in conjunction with CITB and South Lanarkshire College. There are currently 7 apprentices out of a total workforce of 138.”
The recent appointment of Neil Fitzsimmons is expected to strengthen the strategic development of the Company as it plans controlled growth while seeking to maintain dependable service levels to clients.
The Company is pleased to announce the appointment of Neil Fitzsimmons as a non-executive director to help the Board develop its growth strategy, particularly in England, and to provide a high-level appreciation of its housing developer customers and the market they operate in. Neil was formerly CEO of Avant plc, where he carried out a major restructuring, and before that was CEO of Redrow plc. He is a non-executive director of the Home Builders Federation, the leading industry trade representative body in England and Wales.
Our Timber Frame Erect Apprentices are about to embark on the 2nd year of their two year apprenticeship at South Lanarkshire College. Excellent feedback has been
received from both College and Students and they continue to learn the fundamental skills required during the erect process on site. They have gained a wealth of on-site practical experience and this is endorsed through their College placements and regular CITB reviews.
By September 2018 Oregon and South Lanarkshire College will be the first Company and College to deliver the UK approved timber frame erection qualification and we believe this Apprenticeship is fundamental in our aims to strengthen the knowledge and skills on site, for the Timber Frame Industry.
As one of the leading timber frame manufacturers to the UK’s major house builders we are dedicated in providing our customers with a first class experience. To maintain our excellent service levels we have embarked on a Business Improvement journey with the expert guidance of Lucy Buchanan MA (Hons) MCIBS.
In the first 2 months of 2017, we undertook workshops with our people to determine what they thought were the main improvement areas within our business. In order to address these we are training all of our people in the fundamental skills of business improvement. Moving forward, we want everyone to think about continually improving the way we do our job and take responsibility for implementing change.
We are about to start working on the areas identified through the application of the Lean and Six Sigma methodologies to establish a real culture of continuous improvement within Oregon. We believe this will have powerful effects to improve our people engagement, take ownership, become more customer focused and deliver even better timber frame solutions to the house building industry.
Oregon are absolutely delighted to be shortlisted again as a finalist for “Subcontractor of the Year Award 2016” the title they won last year at the 2015 Housebuilder Awards. Elaine Wilson “Director of Sales & Marketing commented.
“It was fantastic to win this award last year and to be shortlisted again this year is a continuing testament to the commitment we have as a company to innovation, excellence and customer service, everyone at Oregon is extremely proud to be recognised again in these ‘Industry Oscars’. Our customers contribution by providing excellent testimonials are very much appreciated and vital to our continuing success in these awards. We very much look forward to the awards ceremony in London in November”
Oregon are delighted to announce that they are supplying and erecting structural timber frame on 11 out of the 39 Scottish sites awarded NHBC Pride in the Job Awards Scotland 2016 – Quality Awards some of which are repeat winners. Oregon Construction Director, George McKinlay commented “We are very proud to be associated with these sites and the close working relationships and trust our Contract Management Team and Health & Safety Group Manager have built up over the years with our house builder customers. We would like to congratulate all 11 site managers on their hard work and well deserved awards”.