At Oregon we pride ourselves on the service we provide to our customers. We are constantly talking to our customers to understand their needs. However, this year we have also decided to launch an on-line customer satisfaction survey.
We will be asking questions about a variety of topics such as:
- Our Timber Frame product
- Sales and service support
- Our Technical Backup
- Our performance and experience onsite
It is really important to us to get some valuable feedback about how satisfied our customers are, so that we can understand not only what you think we are doing well in, but also whether there are any areas which we need to address in order to improve further.
We are using Survey Monkey which means that you can enter your responses on-line, and completely anonymously. The survey is open from now until Friday 1st December.
If you are a site manager or contracts manager and have utilised Oregon for your timber frame construction needs, please make your opinions known at:
Oregon Timber Frame Ltd has released its trading results for the year to 31st December 2016.
Turnover for the year at £21.7m was up 7% on the record turnover in 2015 and pretax profit was maintained at £1.9m despite the adverse effect of Sterling’s depreciation following the Brexit referendum.
The current year’s profit is being affected by significant material price increases, but sales continue to be strong.
Joint Managing Director, Kenny Dunkley commented:
“The Company has increased its orderbook and has also expanded its client base during the current year. Housing demand remains positive but resources on site are increasingly scarce. This is an industry-wide issue and in order to help address this, we have been the first Company in the UK to recruit and train timber frame erector apprentices in conjunction with CITB and South Lanarkshire College. There are currently 7 apprentices out of a total workforce of 138.”
The recent appointment of Neil Fitzsimmons is expected to strengthen the strategic development of the Company as it plans controlled growth while seeking to maintain dependable service levels to clients.
The Company is pleased to announce the appointment of Neil Fitzsimmons as a non-executive director to help the Board develop its growth strategy, particularly in England, and to provide a high-level appreciation of its housing developer customers and the market they operate in. Neil was formerly CEO of Avant plc, where he carried out a major restructuring, and before that was CEO of Redrow plc. He is a non-executive director of the Home Builders Federation, the leading industry trade representative body in England and Wales.
Our Timber Frame Erect Apprentices are about to embark on the 2nd year of their two year apprenticeship at South Lanarkshire College. Excellent feedback has been
received from both College and Students and they continue to learn the fundamental skills required during the erect process on site. They have gained a wealth of on-site practical experience and this is endorsed through their College placements and regular CITB reviews.
By September 2018 Oregon and South Lanarkshire College will be the first Company and College to deliver the UK approved timber frame erection qualification and we believe this Apprenticeship is fundamental in our aims to strengthen the knowledge and skills on site, for the Timber Frame Industry.
As one of the leading timber frame manufacturers to the UK’s major house builders we are dedicated in providing our customers with a first class experience. To maintain our excellent service levels we have embarked on a Business Improvement journey with the expert guidance of Lucy Buchanan MA (Hons) MCIBS.
In the first 2 months of 2017, we undertook workshops with our people to determine what they thought were the main improvement areas within our business. In order to address these we are training all of our people in the fundamental skills of business improvement. Moving forward, we want everyone to think about continually improving the way we do our job and take responsibility for implementing change.
We are about to start working on the areas identified through the application of the Lean and Six Sigma methodologies to establish a real culture of continuous improvement within Oregon. We believe this will have powerful effects to improve our people engagement, take ownership, become more customer focused and deliver even better timber frame solutions to the house building industry.
Oregon are absolutely delighted to be shortlisted again as a finalist for “Subcontractor of the Year Award 2016” the title they won last year at the 2015 Housebuilder Awards. Elaine Wilson “Director of Sales & Marketing commented.
“It was fantastic to win this award last year and to be shortlisted again this year is a continuing testament to the commitment we have as a company to innovation, excellence and customer service, everyone at Oregon is extremely proud to be recognised again in these ‘Industry Oscars’. Our customers contribution by providing excellent testimonials are very much appreciated and vital to our continuing success in these awards. We very much look forward to the awards ceremony in London in November”
Oregon are delighted to announce that they are supplying and erecting structural timber frame on 11 out of the 39 Scottish sites awarded NHBC Pride in the Job Awards Scotland 2016 – Quality Awards some of which are repeat winners. Oregon Construction Director, George McKinlay commented “We are very proud to be associated with these sites and the close working relationships and trust our Contract Management Team and Health & Safety Group Manager have built up over the years with our house builder customers. We would like to congratulate all 11 site managers on their hard work and well deserved awards”.
Leading timber frame designer, manufacturer and erector Oregon Timber Frame Ltd has been named Subcontractor of the Year 2015 in this year’s Housebuilder Awards. Entrants from across the UK had to demonstrate their excellence in areas including health and safety, quality, timeliness, value for money, training, communication and sustainability.
Director of Sales and Marketing Elaine Wilson, who received the Award on behalf of the company, said:
“We are absolutely delighted to have won the Subcontractor of the Year Award from Housebuilder magazine and their expert panel of industry judges. It’s a testament to the commitment we have as a company to innovation, excellence and customer service, and everyone in Oregon is extremely proud to be recognized in these ‘Industry Oscars’.”
Ms Wilson concluded:
“We are also extremely proud of the superb testimonials we were able to include in our entry, and are grateful to all our customers for their contribution to our success in these prestigious Awards.”
Oregon Timber Frame Ltd has announced the appointment of George McKinlay as a Director of the Company with effect from 9th October 2015. Mr. McKinlay joined Oregon in March 2003 as a Contract Manager, and was promoted to Construction Director of Oregon Contract Management Ltd, Oregon’s building subsidiary, in June 2014.
Mr. Kenny Dunkley, Joint Managing Director said:
“This latest appointment to Oregon’s Main Board reflects the increased level of activity presently being experienced by the Group and the importance of the construction service to our clients.”
Oregon Timber Frame Ltd has acquired the former Co-op furniture retail store in Selkirk adjacent to its present manufacturing facility. The 56,000ft2 building has received planning permission for conversion to manufacturing premises which will supplement existing capacity and allow the company to double its turnover.
In the previous year, the company built and equipped a new 16,000ft2 factory in Selkirk so the latest acquisition will allow the company to continue to grow to meet demand in the housing market.
The trading results for the year to December 2014 have been filed and show that turnover has increased to £15m and profits of £506,000 were earned.
Chairman Roderick Lawson commented:
“The Company is experiencing a high level of growth in the current year, and we are very pleased to have made this purchase, as it allows us to continue to increase capacity. The housing industry remains busy and besides expansion plans by our existing customers, there are UK housebuilders starting to use timber frame as an alternative to brick and block. With supply chains increasingly stretched by shortages of skills and materials on site, we believe that we can offer a dependable system and maintain service levels through controlled growth in the years ahead.”
The average number of employees in 2014 was 96 and the company currently employs 118.