Many thanks to all who took the time to complete our Customer Survey. We really appreciate the feedback and the winner of the draw is Francis Cassidy from CALA homes. A prize will be on its way to you shortly.
At Oregon we pride ourselves on the service we provide to our customers. The results of the survey have told us we are doing well in many different aspects of our service.
• Just over 90% of you think we have a very high, or high, quality product
• 70% of you think we are either extremely or very flexible in changing delivery dates.
• 80% of you are satisfied with the kit erection process on site.
• 100% of you think we are great at maintaining high health and safety standards.
• Nearly 90% are satisfied with the service you have received from Oregon Timber Frame.
• In fact, our average score is 4.17 out of 5 for your overall customer service experience.
We continue to constantly try to improve the way we do things and the service that we offer. The survey has been helpful in pointing out some areas for us to focus on this year.
Although the survey is now closed, we continually welcome feedback, so please do not hesitate to pick up the phone and talk to a member of the team at any time.
With over 20 year’s timber frame experience, Kevin Thomson, design manager has led the design team for the past 2 years.
Kevin told us, `We have a mixture of home grown talent with various backgrounds which enhances our construction knowledge, and our investment into trainee roles contributes to our ongoing success. We are very proud of the long standing relationships we have with our clients which we have achieved by working closely with their design and technical teams and we look forward to establishing new relationships as our clients base grows’.
Exciting times ahead, as well as accommodating our existing client base expansion plans, we have new clients with new house types and we very much looking forward to the challenges 2018 will bring”
“Oregon Timber Frame have ‘partnered’ with the CALA East business for many years. In particular a very interconnected working relationship has grown with their design and technical staff. This has allowed us to develop and fine tune the timber frame elements of our home, making small but significant improvements to the final built product. We find that this approach of working hand-in-hand is a great benefit in tapping into the wealth of knowledge and resource of the Oregon design team. The quality and speed of service they provide has steadily evolved as they have grown in knowledge of our particular demands and needs, to a point where they are now an integral, very successful part of the procurement process, delivering the necessary design information to be shared with other parties in a timely manner”. Phil McCulloch, CALA Homes
At Oregon we pride ourselves on the service we provide to our customers. We are constantly talking to our customers to understand their needs. However, this year we have also decided to launch an on-line customer satisfaction survey.
We will be asking questions about a variety of topics such as:
- Our Timber Frame product
- Sales and service support
- Our Technical Backup
- Our performance and experience onsite
It is really important to us to get some valuable feedback about how satisfied our customers are, so that we can understand not only what you think we are doing well in, but also whether there are any areas which we need to address in order to improve further.
We are using Survey Monkey which means that you can enter your responses on-line, and completely anonymously. The survey is open from now until Friday 1st December.
If you are a site manager or contracts manager and have utilised Oregon for your timber frame construction needs, please make your opinions known at:
Oregon Timber Frame Ltd has released its trading results for the year to 31st December 2016.
Turnover for the year at £21.7m was up 7% on the record turnover in 2015 and pretax profit was maintained at £1.9m despite the adverse effect of Sterling’s depreciation following the Brexit referendum.
The current year’s profit is being affected by significant material price increases, but sales continue to be strong.
Joint Managing Director, Kenny Dunkley commented:
“The Company has increased its orderbook and has also expanded its client base during the current year. Housing demand remains positive but resources on site are increasingly scarce. This is an industry-wide issue and in order to help address this, we have been the first Company in the UK to recruit and train timber frame erector apprentices in conjunction with CITB and South Lanarkshire College. There are currently 7 apprentices out of a total workforce of 138.”
The recent appointment of Neil Fitzsimmons is expected to strengthen the strategic development of the Company as it plans controlled growth while seeking to maintain dependable service levels to clients.
The Company is pleased to announce the appointment of Neil Fitzsimmons as a non-executive director to help the Board develop its growth strategy, particularly in England, and to provide a high-level appreciation of its housing developer customers and the market they operate in. Neil was formerly CEO of Avant plc, where he carried out a major restructuring, and before that was CEO of Redrow plc. He is a non-executive director of the Home Builders Federation, the leading industry trade representative body in England and Wales.
Our Timber Frame Erect Apprentices are about to embark on the 2nd year of their two year apprenticeship at South Lanarkshire College. Excellent feedback has been
received from both College and Students and they continue to learn the fundamental skills required during the erect process on site. They have gained a wealth of on-site practical experience and this is endorsed through their College placements and regular CITB reviews.
By September 2018 Oregon and South Lanarkshire College will be the first Company and College to deliver the UK approved timber frame erection qualification and we believe this Apprenticeship is fundamental in our aims to strengthen the knowledge and skills on site, for the Timber Frame Industry.
As one of the leading timber frame manufacturers to the UK’s major house builders we are dedicated in providing our customers with a first class experience. To maintain our excellent service levels we have embarked on a Business Improvement journey with the expert guidance of Lucy Buchanan MA (Hons) MCIBS.
In the first 2 months of 2017, we undertook workshops with our people to determine what they thought were the main improvement areas within our business. In order to address these we are training all of our people in the fundamental skills of business improvement. Moving forward, we want everyone to think about continually improving the way we do our job and take responsibility for implementing change.
We are about to start working on the areas identified through the application of the Lean and Six Sigma methodologies to establish a real culture of continuous improvement within Oregon. We believe this will have powerful effects to improve our people engagement, take ownership, become more customer focused and deliver even better timber frame solutions to the house building industry.
Modern Apprenticeship in Timber Frame Erection
2017 National Apprenticeship Week is due to take place between 06-10 March 2017. Oregon in association with South Lanarkshire College will continue to promote the new Modern Apprenticeship in Timber Frame Erection at their Campus in East Kilbride and lead the way for increasing skills within the Timber Frame Industry. During 2016 five apprentices have completed two College blocks, at South Lanarkshire College where they have learnt a wealth of timber frame methods and this coupled with their hands-on practical experience on site is contributing to the success of this apprenticeship. Going forward, Oregon are fully committed to increasing the skills in the Industry.
Modern Apprenticeship in Timber Frame Manufacturing
Borders College in association with Oregon Timber, Structural Timber Association, Construction Industry Training Board, Skills Development Scotland and Edinburgh’s Napier University have developed a brand new Modern Apprenticeship in Timber Frame Manufacturing. This MA has been developed to fill a training gap in the industry, allowing for the first time new recruits and in the future up-skilling of the current workforce at Oregon Timber (and other TFM’s) to gain a recognised national qualification in timber frame manufacturing. The final chapter in the process to delivering the qualification was sealed on Friday when the College met with Tammy Yourston from Oregon Timber during an ‘approvals’ panel meeting. Tammy remarked during the meeting “It’s really exciting to finally see this qualification being realised, the industry has had a need for this for a long time.” It is hoped that training will begin sometime soon, with facilities being shared between the College and new premises at Oregon Timber in Selkirk.
Oregon are absolutely delighted to be shortlisted again as a finalist for “Subcontractor of the Year Award 2016” the title they won last year at the 2015 Housebuilder Awards. Elaine Wilson “Director of Sales & Marketing commented.
“It was fantastic to win this award last year and to be shortlisted again this year is a continuing testament to the commitment we have as a company to innovation, excellence and customer service, everyone at Oregon is extremely proud to be recognised again in these ‘Industry Oscars’. Our customers contribution by providing excellent testimonials are very much appreciated and vital to our continuing success in these awards. We very much look forward to the awards ceremony in London in November”